Privacy Policy
Effective date: July 18th, 2025
Who we are.
Build CCG (“Build CCG,” “we,” “our,” or “us”) is a design-build contractor. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, forms, chat, phone lines, SMS/MMS, and other services (collectively, the “Services”).
Contact us:
Address: 155 Post Road East, Suite 8A, Westport, CT 06880
Email: Info@BuildCCG.com
Phone: (203) 321-6217
1) Information we collect
We collect information you provide directly and information collected automatically.
You provide: name, email, phone number, city/ZIP, project details (scope, budget, timeline), files/photos you upload, messages you send (web chat, SMS), call recordings (if you call us and we announce recording), and appointment preferences.
Automatic collection: IP address, device/OS/browser, pages viewed, referring/exit pages, and interactions with our ads and forms. We use cookies, pixels, and similar technologies (e.g., Google Analytics, Meta Pixel).
We do not knowingly collect information from children under 13.
2) How we use information
To respond to inquiries and provide estimates/appointments.
To send service and account messages (confirmations, reminders, updates).
To send marketing messages where permitted (you can opt out anytime).
To operate, secure, analyze, and improve our website and advertising.
To comply with law, prevent fraud, and enforce policies.
3) Text Messaging (SMS/MMS) Program Terms
By opting in to Build CCG text messages, you agree to the terms below. These terms satisfy US A2P 10DLC requirements.
Program name: Build CCG Appointments & Updates
Message types: appointment scheduling/confirmations, project updates, estimate reminders, follow-ups, and occasional promotions.
Opt-in methods: (i) submitting a website or instant lead form that includes your mobile number and consent language; (ii) texting us first; (iii) checking a box agreeing to receive texts; or (iv) requesting via phone or email that we text you.
Consent not required: Your consent to receive texts is not a condition of purchase.
Frequency: Recurring messages; frequency varies.
Costs: Message and data rates may apply.
Opt-out: Text STOP to cancel at any time. You will receive one final message confirming your opt-out.
Help: Text HELP for assistance or contact us at Info@BuildCCG.com or (203) 321-6217.
Carriers: Wireless carriers are not liable for delayed or undelivered messages.
Eligibility: US mobile subscribers only; must be 18+ or have guardian consent.
Data use: We use your mobile number to deliver the messages described above and to maintain opt-in/opt-out logs.
4) Legal bases / Do Not Track / “Sale” or “Share”
We rely on your consent (e.g., marketing texts/emails), our legitimate interests (responding to inquiries, analytics, advertising), and contract/performance (scheduling work).
We honor browser-level opt-out signals where required by law.
We do not sell personal information. We may “share” identifiers and internet activity with advertising partners for cross-context behavioral advertising; you may opt out (see Section 8).
5) How we disclose information
We disclose information to:
Service providers (only as needed to provide Services): website/CRM & messaging platforms (e.g., GoHighLevel), SMS and telephony providers (e.g., Twilio, carrier partners), scheduling, analytics (e.g., Google), payment and cloud providers, and advertising platforms (e.g., Google/Meta).
Business transfers, legal, and safety purposes as required by law or to protect rights.
We do not allow service providers to use your information for their own marketing.
6) Cookies & tracking
We use cookies and similar technologies for site functionality, analytics, and advertising. You can manage cookies in your browser and through platform tools (Google Ads Settings, Meta Ad Preferences). Blocking cookies may impact site functionality.
7) Data retention
We keep personal information only as long as needed for the purposes above, typically up to 24 months after your last interaction (or longer if legally required). SMS opt-in/opt-out records may be retained to meet compliance obligations.
8) Your choices & rights
Email marketing: Click “unsubscribe” in any email.
SMS/MMS: Reply STOP to any message; HELP for help.
Calls/recordings: Ask our team to refrain from recording where legally permissible.
Analytics/ads: Use your platform ad-preferences and browser controls.
Do Not Sell/Share (CA/VA/CO/CT etc.): If you are in a US state that grants this right, you may opt out of cross-context behavioral advertising by emailing [privacy@buildccg.com] with subject “Do Not Share My Personal Information,” or by using our site link: buildccg.com/privacy-policy.
Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by contacting Info@BuildCCG.com. We will verify your request as required by law.
9) Security
We use administrative, technical, and physical safeguards appropriate to the risk (encryption in transit, access controls, least-privilege practices). No system is 100% secure.
10) Third-party links
Our site may link to third-party websites or services we don’t control. Their privacy practices govern those properties.
11) International users
Our Services are intended for the U.S. If you access from other regions, you consent to processing in the U.S., where laws may differ from yours.
12) Changes to this policy
We may update this Policy from time to time. The “Effective date” shows when it was last revised. Material changes will be posted on this page.
13) How to contact us
Questions or requests about privacy or our SMS program:
Email: Info@BuildCCG.com
Phone: (203) 321-6217
Mail: 155 Post Road East, Suite 8A, Westport, CT 06880